Privacy Policy

Effective Date: 08-01-2025

Lee Tilford Agency, Inc. (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect personal information shared with us, specifically through business communications—including SMS/text messaging—conducted using our cloud-based phone system provided by RingCentral.

1. Information We Collect

When you contact us through our business phone lines or via text message, we may collect:

• Your name and contact information (e.g., phone number, email address)
• The content of your communications with us
• Communication metadata (e.g., date, time, duration)

We do not request or collect sensitive personal data unless it is voluntarily provided during communication.

2. How We Use This Information

We use the collected information strictly for business-related communications, including:

• Responding to inquiries or service requests
• Providing updates regarding projects or business matters
• Conducting other legitimate administrative or operational communications

We do not use phone or SMS communications for marketing, promotional, or mass messaging purposes.

3. SMS/Text Messaging Use

Text messages may be used to:

• Reply to client-initiated inquiries
• Coordinate appointments, schedules, or project details
• Provide timely information related to an existing client relationship

We do not use text messaging for bulk messaging or unsolicited marketing. If you receive a text message from us in error or wish to opt out, you can reply with “STOP” at any time.

4. Information Sharing

We may share your information with the following, but only when necessary:

• Authorized employees or agents of Lee Tilford Agency for business operations
• Third-party service providers (such as RingCentral) solely to facilitate our communications
• Legal tribunals and government agencies, if required by law, subpoena, or court order, or to enforce our rights or respond to a claim

We do not sell or rent your information to third parties.

5. Data Security

We implement reasonable measures to protect your personal information, including access controls and other industry-standard safeguards. However, no system can be guaranteed to be completely secure.

6. Your Rights

You may request to:

• Review or correct your contact information
• Inquire about how your information is used
• Request deletion of your communications data where permissible

To submit such a request, please contact us using the information below.

7. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact:

Lee Tilford Agency, Inc.
Email: info@leetilford.com
Phone: 512-899-1100